Services
Customer Service

We stand beside you with all our know-how and experience from start to finish in your projects.

Our service includes our entire product ranges (baying cabinets, wall-mounted boxes, KVM switches, keyboard-monitor-mouse consoles, IP PDUs......)

We analyze together all your needs: technical, environment, time frame, budget, and logistics.

We provide integral solutions in a close partnership with you.

Our offers and solutions range from standard products to modified or tailored ones.

  • Sales and Technical Support hotlines
  • Onsite visits to evaluate technical and commercial aspects of your project
  • EFIRACK's design office that offers 3D plans using CAD software
  • Certified EFIRACK technicians
  • Infrastructure diagrams carried out
  • Settings and validation of infrastructure (KVM switches, IP PDU's )
  • Infrastructure closure process done in collaboration with your technical staff
  • Closure report written
  • Transfer of skills and know-how
  • Training for users
 
Assembly and Integration Department

Our production team is composed of qualified personnel in order to be able to assemble one of our standard cabinets but also one with specific designs coming from customers' specifications.

Accessories (cable trays, runways, rings, etc ...) can be added to all of our products. Some are made by us; others come from our customers and their suppliers (cable managers, switches...)

We work together with you on all the control procedures and of sharing of information to make all deployments as successful as possible.

Our quality department ensures the conformity of products before they are packaged and sent

  • Assembly and settings of our products according to your parameters
  • Integration of the equipment
  • Recording of serial numbers
  • Sharing information to improve the coordination of deployments
 
Installation and Delivery Department

The secret to our successful projects is reactivity, rapidity, efficiency and control of project delivery times.

To reach this goal we use several types of deliveries:  small package freight, chartering, and EFIRACK's own fleet of trucks.

For many years now our qualified teams have been carrying out onsite deliveries and assembly. This includes the setting up of the cabinets with their installation, the lining up of the baying cabinets and assembly, as well as the removal and disposal of all packaging used to protect the goods during shipment.

Turnkey service is what has largely contributed to our success.

  • Onsite delivery for 1 or several sites (agencies, main office and branch offices)
  • Equipment delivered and assembled or it can simply be delivered in kits
  • Setting up of cabinets in IT rooms or data centers
  • Onsite assembly
  • Grounding of equipment
  • Lining up and assembly of rows of baying cabinets
  • Removal and disposal of all packaging used to protect the goods during shipment
  • We manage the logistics
  • We simplify the project coordination
  • Substantial savings in time
  • Reduction of the costs and risks

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